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Increasing Your Market Share with Share Moving Media

June 18, 2021 By Scott Adams

Are you ready to learn how to increase your market share and crush your competition? It all starts with marketing. We’ll take it a step further and say that marketing with the right content is crucial for building a solid foundation – a launchpad for building relationships and winning clients.

At Share Moving Media, our people are passionate about creating and distributing the right content to the right audience at the right time. Our full-service media and content team will create articles, webinars, videos, blog posts, graphics, and other forms of media to help you drum up new business. We also offer live events and educational services to help your team learn and grow in the right direction.

How We Can Help You Increase Your Market Share

Our goal is to help best-in-class medical suppliers – including distributors and manufacturers – gain more share of their market. Explicitly, we help our customers attract new clients by creating intriguing, relevant, engaging, and timely content their audiences are craving.

You can no longer get away with only highlighting the features and benefits of your products and services, then call it a day. Modern consumers need to understand the “why” and “how” behind the “what.”

For example, instead of running through a list of features your product offers, share how it can change your client’s life. Tell them why they can’t live without it. This may sound like a tall order. That’s why we’re here – to create strategic content your clients want to consume.

Why Does Your Business Need Content to Gain Market Share?

It takes time to build trust and turn leads into loyal customers. Content marketing is the perfect solution. It can help you move prospective clients successfully down the sales funnel – through the awareness, consideration, and decision stages. 

Here are three reasons content marketing is a game-changer for manufacturing businesses in the healthcare industry.

1. Gain a deeper understanding of your niche, audience, and competition.

To build an effective content marketing strategy, we’ll research your specific market, target audience, and direct competitors to develop a holistic picture of your organization. We’ll learn what sets you apart and makes you unique. Then we’ll help you market why you’re the best choice, emphasizing your quality services and trustworthy products. We’ll find a way to distinguish your offerings from your competitors’ and help you build your reputation as an industry leader.

2. Engage new and existing prospects, leads, and customers.

Your clients know what they want. Sometimes the best way to find answers to questions your team is asking is to ask the source: your target audience. Sending out surveys, engaging with customers on social media and online forums, communicating via email, and sharing relevant information online and in-person are valuable tactics for driving higher engagement.

Once we’ve identified the best channels for reaching and engaging your ideal consumers, we’ll target them using content they won’t be able to resist.

3. Build trust and earn long-term loyalty.

Providing content for consumers at every level of the sales funnel can help you attract your ideal audience at any point in their buying journey. Connect with prospects just starting their search and nurture them until they’re ready to buy. 

  • Awareness stage: Content at the top of the funnel may include educational videos, magazine articles, and blog posts that attract strangers to your company. 
  • Consideration stage: Content in the middle of the funnel may include ebooks, case studies, and podcasts that further engage users and continue building trust with them.
  • Decision stage: For leads at the bottom of the funnel, you can offer training, webinars, and other resources to prove you’re the best solution to their problem.

You can accomplish all this and more through strategic content production and distribution.

Who Can Benefit from Joining Forces with Us?

We work specifically with manufacturers and distributors in the healthcare world. If you’re a medical supplier selling products to distributors or end-users, we would love to partner with you.

How We Help You Gain Market Share

We’re dedicated to providing our customers with the tools and resources required to increase market share. We can develop unique content to help your business reach prospects at every stage of the buyer’s journey. We’ll help you attract, engage, and delight customers, converting them into long-term brand ambassadors. Here are some options to consider: 

  • Blog posts
  • Magazine articles
  • Online publications 
  • Videos
  • Webinars
  • Online training
  • Podcasts
  • Ebooks
  • Case studies
  • And more

Gain Market Share with Strategic Content

Are you ready to take the next step toward building a highly engaged audience for your business? Share Moving Media would love to partner with you to help you beat your competition and increase your market share. Not only can content help boost your sales and ROI. It can help you gain a loyal client base, become a leader in your field, and maintain success for years into the future.

Contact us to learn more.

Filed Under: Blog, Marketing Minute Tagged With: brand awareness, content marketing in healthcare, customer loyatly, increase market share

3 Critical Metrics You Must Measure for Long-Term Brand Loyalty

February 9, 2021 By John Pritchard

Customer loyalty is one element of success for any business. Once you’ve won a client’s trust, they will return to you repeatedly without new sales and marketing efforts on your part. If they love your product or service, they may even recommend it to others, serving as a free brand ambassador for your business. Brand loyalty in healthcare manufacturing is especially critical due to the competitive nature of the industry.

The healthcare marketplace is challenging. You’ve undoubtedly experienced the struggle at some point – having difficulty getting new leads or, even worse, thinking you’ve locked in a new lead, only to have it snatched away by a competitor.

In this business, long-term brand loyalty is worth working for.

But how can you know if you’re succeeding in maintaining that high level of trust that will keep a customer by your side for months, years, or even decades?

You can use a few metrics to check if your brand is resonating with consumers and winning them over.

Understanding the Value of Brand Loyalty

We aren’t alone in our emphasis on the importance of brand loyalty. In the year ahead, retention marketing is expected to be one of the biggest marketing trends. Instead of exclusively trying to attract new customers, professional marketers are refocusing on keeping existing customers happy.

Why the shift?

It’s a simple numbers game: With effective retention efforts, you can enjoy steady sales without paying big bucks for lead generation. This allows for a lower cost-per-sale investment overall.

Ideas for Boosting Brand Loyalty in Healthcare Manufacturing

There are a few ways you can nurture brand loyalty in healthcare manufacturing.

You can try personalized cross-selling and up-selling, for example. Check your database of existing clients. What products are they ordering, and what products could they benefit from? Giving customized recommendations for useful items your customers can actually use shows you’re paying attention to their needs.

Think of it like the “Customers Also Bought” function on retail e-commerce websites like Amazon. If you buy a flashlight, do you also need to buy batteries? If you buy leather boots, do you need a leather protectant spray? Those little suggestions are surprisingly useful sometimes.

Another tactic is to boost brand engagement with useful content. For healthcare manufacturers, this could come in the form of information-packed blogs, webinars, or social media content that’s relevant to your target audience.

Notice, we said information-packed – not promotional! Say you sell cardiac stents, for example. Instead of writing a blog that pushes your product, write a blog about the latest stent research or live-tweet an event, like the World Congress on Cardiac Surgery and Medical Devices.

Why do these techniques work?

They show that you care about your consumer and your consumer’s wants and needs.

According to Harvard Business Review, successful modern brands don’t focus on buyers but on users. That means instead of aggressively pushing products – consumers are too savvy for that now – they aim to make the consumer’s life easier. Isn’t that what we all want?

3 Metrics for Measuring Brand Loyalty

So, now you’ve got some idea of how to harness brand loyalty in healthcare manufacturing. But how can you be sure your efforts are working? 

Let these three metrics be your guide.

1. Content Engagement

We talked about using content to engage with customers and nurture their loyalty above. To see if your content strategy is working, you have to check your engagement levels. The precise metric will vary depending on the content format.

For social media, engagement can be measured using figures like clicks, likes, and shares.

Also, don’t forget the comments! A Facebook post with 500 likes but zero comments is arguably less valuable than a post with 300 likes but 100 comments.

Why? Comments show a more active interest. They require more than the click of a button. Comments can spark debates and discussions, allowing your brand to reply directly to consumers. This creates a more personalized engagement situation.

For podcasts, engagement might be measured by the number of listens, downloads, and likes. For webinars, it’s all about how many people tuned in. Email, however, is about the number of opens and clicks your content gets. Metrics need to be tailored to the given format.

2. Repurchasing Figures

Your customers can tell you whether they’re loyal to your brand or not – and they can do it without saying a word. Periodically revisit your sales data and check client behavior over set periods (e.g., monthly, quarterly, annually).

Specifically, look for repurchasing levels. This allows you to calculate the overall retention rate (proportion of returning customers versus new customers).

Analyzing repurchasing metrics may also allow you to regenerate leads. For example, if a customer who was a regular has suddenly dropped off, follow up. Did something happen that turned them off? Targeting issues will ultimately allow you to improve brand loyalty in healthcare manufacturing.

Also, keep an eye out for multiple product purchases. This is a great sign. It often means a customer was happy enough about their product purchase – and their experience with you as a provider – and thus expanded their order.

Conversely, follow up on orders that have decreased.

3. Reported Customer Satisfaction

Last but not least, if you want the harsh truths as to how engaged and loyal your customers are, go to the source: ask them directly.

Inviting your customers to provide feedback shows them you care about their opinion. It also gives them the chance to tell you where they’d like to see improvement – and gives you the opportunity to make changes accordingly.

Survey tools like SurveyMonkey are a great way to solicit feedback.

Keep your survey questions pointed and specific. Don’t just ask, “Are you happy with your experience?” Ask about their satisfaction with particular parts of the customer process, like placing an order, paying, or follow-up customer care.

Get Support for Your Brand Messaging in Healthcare

Share Moving Media is a full-service media company that supports healthcare suppliers in building trust among their consumers and increasing their market share.

We help our clients leverage top-quality content to boost brand loyalty in healthcare manufacturing. Subscribe to our weekly newsletter, The Marketing Minute, for more best practices.

Want help with your healthcare marketing? Contact us.

Filed Under: Blog, Marketing Minute Tagged With: brand awareness, brand messaging in healthcare, building trust, customer loyatly, healthcare marketing

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